Coverage

1. Manufacturing Defects
   • Covers defects in materials or craftsmanship for a period of 6 months from the delivery date.
   • If the product fails during normal use due to a defect, we will repair or replace it free of charge.
2. Installation Issues
   • Warranty does not cover damage caused by improper installation.
   • Ensure all installation instructions are followed carefully. If professional installation is recommended, proof of such installation may be required for warranty claims.

Conditions

To qualify for warranty coverage:

• Take clear photos or videos of the product on the day of delivery, particularly if it arrives damaged or appears faulty.
• Claims must be submitted within 7 days of noticing an issue.
• Provide proof of purchase and any requested documentation.

What's Not Covered

• Damage caused by improper installation, misuse, or failure to follow instructions.
• Wear and tear from regular use after the warranty period ends.
• Damages caused by third-party modifications or repairs.

How to Make a Claim

• Contact our support team via email: support@pinverse.com your proof of purchase, photos/videos of the issue, and a description of the problem.
• Upon approval, we will provide instructions for repair or replacement. Return shipping may be required.

Returns for Damaged Deliveries

Inspection Reminder: Please inspect your packages immediately upon receipt. If a package is visibly damaged by the carrier, refuse the delivery and notify us promptly.

If your item arrives damaged:

• Notify us within 48 hours of delivery.
• Provide photos or videos taken on the day of delivery showing the damage.
• Failure to provide the required documentation may result in the denial of your claim.

Keeping Everyone Happy

We understand that issues can arise, and we aim to resolve them quickly and fairly. By following this policy, we can ensure a smooth process for everyone.

Contact Information for Warranty Claims

For any warranty claims or issues, please contact Pinverse during business hours: